REFUND POLICY

At IRVA, we strive to provide our customers with the best shopping experience possible. To ensure clarity and transparency, we have established the following refund and cancellation policy:

  1. All Sales Final: Please carefully review your order before finalizing it, as all sales are final. Once an order has been placed and processed, we are unable to accommodate changes, returns/exchanges, or cancellations.

  2. Lost or Returned Packages: In the event that a package is lost in transit or returned to us for any reason, we encourage you to refer to our Shipping & Handling policy for further assistance. You can find detailed information on lost or returned packages by visiting the following link: Shipping & Handling Policy.

  3. Damaged Items: If you receive an item that is damaged or defective, please refer to our One-Year Warranty Policy to determine if you are eligible for a replacement or store credit. 

We understand the importance of providing our customers with high-quality products and exceptional service. If you have any questions or concerns regarding our refund and cancellation policy, please don't hesitate to contact our customer service team for assistance.