SHIPPING
If you try to place an order, our website will automatically inform you if there is any available shipping option to your location. All shipping options will be listed at checkout. If no shipping options are available at, it means we are unable to ship to your location at the moment. ☹️
Please note, the shipping time frame indicated at checkout starts when your order has been shipped, and does not include standard processing time. Business days do not include Saturdays, Sundays, or Holidays.
It is the responsibility of the customer to track their package, once the carrier has scanned it. All of our shipments come with a tracking number. We use USPS, UPS , DHL and local carriers to ensure packages arrive quickly and safely.
ADDITIONAL CUSTOM FEES
The goods will be imported on behalf of the customer/buyer. The customer authorizes IRVA to import the goods on his behalf. Further, the customer/buyer agrees IRVA may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The customer will pay the taxes & duties in addition to the purchase price of the goods.
PACKAGE LOST IN TRANSIT
If a package is confirmed as lost in transit and has not been delivered to the recipient, we offer the following solutions:
All Items in Stock: If all items from your order are currently in stock, we will create a new order for you free of charge. This ensures that you receive the items you originally ordered without any additional cost.
Items Out of Stock: If some items from your order are out of stock at the time the loss is confirmed, we will reship the items that are in stock. Additionally, we will refund you for the value of the items that are out of stock.
PACKAGE RETURNED TO SENDER
If a package is returned to us due to reasons such as being unclaimed at customs, having an invalid address, unpaid customs fees, or being refused by the recipient, we offer the following options:
Reshipment: If the items from your order are still in stock, and you would like us to resend the package, we can do so. However, a charge of $5 USD will apply to cover the cost of new shipping fees.
Refund:Alternatively, you may request a refund for the returned items. In this case, we will issue a refund for the value of the items, but we will deduct a $5 USD fee to cover the original shipping fees incurred.
Please note, the shipping time frame indicated at checkout starts when your order has been shipped, and does not include standard processing time. Business days do not include Saturdays, Sundays, or Holidays.
It is the responsibility of the customer to track their package, once the carrier has scanned it. All of our shipments come with a tracking number. We use USPS, UPS , DHL and local carriers to ensure packages arrive quickly and safely.
ADDITIONAL CUSTOM FEES
The goods will be imported on behalf of the customer/buyer. The customer authorizes IRVA to import the goods on his behalf. Further, the customer/buyer agrees IRVA may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The customer will pay the taxes & duties in addition to the purchase price of the goods.
PACKAGE LOST IN TRANSIT
If a package is confirmed as lost in transit and has not been delivered to the recipient, we offer the following solutions:
All Items in Stock: If all items from your order are currently in stock, we will create a new order for you free of charge. This ensures that you receive the items you originally ordered without any additional cost.
Items Out of Stock: If some items from your order are out of stock at the time the loss is confirmed, we will reship the items that are in stock. Additionally, we will refund you for the value of the items that are out of stock.
PACKAGE RETURNED TO SENDER
If a package is returned to us due to reasons such as being unclaimed at customs, having an invalid address, unpaid customs fees, or being refused by the recipient, we offer the following options:
Reshipment: If the items from your order are still in stock, and you would like us to resend the package, we can do so. However, a charge of $5 USD will apply to cover the cost of new shipping fees.
Refund:Alternatively, you may request a refund for the returned items. In this case, we will issue a refund for the value of the items, but we will deduct a $5 USD fee to cover the original shipping fees incurred.